Introduction

Future Careers is recruiting on behalf of a leading national retail group for an experienced and commercially minded E-Commerce Lead.This is a key strategic position based at the company’s Head Office in Bellville, Cape Town, offering the opportunity to shape and accelerate the digital growth of a dynamic retail brand.

Description

The E-Commerce Lead will own the end-to-end strategy, performance, and operational excellence of the company’s online retail channels.You will be responsible for driving digital revenue growth, improving customer experience, and ensuring a seamless integration between online and in-store journeys. This role requires a digital leader with both creative and analytical strength - someone who can combine strategic thinking with strong execution to deliver measurable results and elevate the brand’s online presence.

Key Responsibilities:

• Develop and execute the E-Commerce strategy in alignment with the overall business goals
• Drive online sales growth, traffic acquisition, and conversion through data-driven insights
• Oversee website functionality, UX/UI, and merchandising to ensure an intuitive, engaging customer journey
• Lead and coordinate cross-functional collaboration with Marketing, IT, Buying, Planning, and Supply Chain teams
• Manage digital operations, including product uploads, inventory, fulfilment, payments, and returns
• Analyse key metrics, customer behaviour, and conversion data to optimise performance
• Partner with Digital Marketing teams to implement SEO, SEM, social, and email campaigns
• Develop and manage the E-Commerce budget, ensuring ROI and cost efficiency across platforms and campaigns
• Lead online promotional campaigns, exclusive sales, and performance-driven initiatives
• Build relationships with service providers, agencies, and group shared-service partners to align technology, logistics, and customer experience

Education Profile

Qualifications & Experience:

• Bachelor’s Degree or Diploma in E-Commerce, Marketing, Business Administration, Information Systems, or a related field
• Minimum 5-7 years’ experience in e-commerce management, with at least 2-3 years in a leadership role
• Proven track record of achieving measurable online revenue growth and performance optimisation
• Strong experience with e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud, WooCommerce, or Stock2Shop)
• Knowledge of digital marketing, SEO/SEM, social media, content marketing, and email automation
• Proficiency in Google Analytics, Adobe Analytics, and conversion rate optimisation (CRO) tools
• Familiarity with UX/UI principles, inventory systems, payment gateways, and logistics integrations

Skills & Competencies:

• Strategic thinker with a deep understanding of digital commerce best practices and trends
• Data-driven mindset with strong analytical and reporting capabilities
• Excellent communication and stakeholder-management skills across multiple business functions
• Strong project management, organisation, and leadership skills
• Proven ability to make commercially sound decisions that enhance profitability
• Ability to thrive in a fast-paced, high-growth digital environment
• Collaborative and proactive approach to problem-solving and innovation

Application Instructions

Please forward your CV to amy@myfuturecareer.co.za. Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.

Contact Details