Introduction

A well-renowned freight and logistics company in Johannesburg is seeking an experienced Strategic Account Manager to join their Head Office team.

This is a senior, customer-centric role suited to a high-performing freight and logistics professional with 7-10 years’ experience across freight forwarding, customs clearing, contract logistics, cross-border road freight and exports into Africa.

The successful candidate will be responsible for managing and developing strategic customer relationships, ensuring exceptional multi-modal service delivery, driving continuous improvement and identifying opportunities to optimise supply-chain solutions.

Description

• Act as the single point of contact for the strategic customer across operational matters and escalations
• Ensure exceptional multi-modal service delivery in line with agreed KPIs, SOPs and customer requirements
• Develop a deep understanding of the customer’s supply-chain ecosystem and identify opportunities for cost reduction and improved efficiencies
• Partner with Operations and IT to develop innovative and differentiated logistics solutions
• Manage relationships with outsourced service providers and agents, ensuring appropriate contracts and SOPs are in place
• Identify and implement risk-mitigation strategies across the customer’s supply chain
• Ensure accurate, high-quality customer reporting and business intelligence
• Drive continuous improvement and measurable value for both the customer and the company
• Build strong relationships with key stakeholders and maintain a high-touch, customer-obsessed approach
• Lead, influence and motivate diverse teams towards common strategic objectives

Education Profile

• Matric
• BCom Logistics or relevant qualification
• Strong knowledge of INCOTERMS
• 7-10 years’ experience within the freight forwarding and logistics industry
• Strong exposure to freight forwarding, customs clearing, contract logistics, cross-border road freight and exports into Africa
• Proven experience in strategic account management, sales, marketing and/or customer-centric environments
• Advanced understanding of international trade and supply-chain principles
• Strong commercial, financial and business acumen
• Experience working with large datasets, BI tools and proactive forecasting
• Strong Microsoft Office skills
• Experience with CargoWise, ShipShape, JDA or equivalent WMS and QlikView/BI tools 
• Project Management experience 

Application Instructions

Please forward your CV to jeri@myfuturecareer.co.za. Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.

Contact Details